Health Policy

Health Policy

Our otter health guarantee

All our otters are 100% safe, secure, and guaranteed to be in good health and free from any signs of infection at the time we ship them to you. We take pride to say that our relationship with you does not end once you take home an otter from us. As a family of breeders and experienced otter counselors, we would wish to believe that nothing can ever go wrong with our otters. However, some things are not always in our control because an otter’s health depends on many things like genetics, exercise, nourishment, and overall daily care.

We do not believe your otter is replaceable due to emotional attachments but we do believe that sometimes the pains of losing an otter can be reduced when we can offer you another otter of equal value. In case of the unforeseen event of death within one year from its purchase date, or if the otter is found to possess health disorders (within 1 year) that adversely affect the health of the otter, we will replace it with another otter of equivalent value at no cost to you. The reason for death should be certified by a certified VET technician and we shall expect you to email us a copy of this health report.

Nothing makes us happier than knowing that we did bring much joy into your home with one of our babies. We do constantly give you health advice to make sure your otter remains healthy. Here is a measure that will help:

Send us a copy of the health examination (a medical record) within 10 business days of receiving your otter. The examination must be carried out by a licensed VET.

Exceptions to this guarantee

Failure to provide your otter with regular vet care will go against this health guarantee. This health guarantee does not cover any costs associated with spaying or neutering.

All our otters undergo a thorough checkup before they are shipped to you. This checkup is performed by our licensed vet who issues the Veterinary Health reports for all our otters.

This health report will be filled out on the date of shipping the otter to you so that you are assured that the otter’s health is guaranteed. This report is then reviewed for any issues or concerns notated by our veterinarian. And if there are any serious issues with the otter then he/she will not be shipped to you. We also require you to get your otter examined by a licensed veterinarian within ten days of receiving the otter.